ABSTRACT
To address the COVID-19 situation in Indonesia, the Indonesian government has adopted a number of policies. One of them is a vacation-related policy. Government measures with regard to this vacation policy have produced a wide range of viewpoints in society, which have been extensively shared on social media, including YouTube. However, there has not been any computerized system developed to date that can assess people's social media reactions. Therefore, this paper provides a sentiment analysis application to this government policy by employing a bidirectional encoder representation from transformers (BERT) approach. The study method began with data collecting, data labeling, data preprocessing, BERT model training, and model evaluation. This study created a new dataset for this topic. The data were collected from the comments section of YouTube, and were categorized into three categories: positive, neutral, and negative. This research yielded an F-score of 84.33%. Another contribution from this study regards the methodology for processing sentiment analysis in Indonesian. In addition, the model was created as an application using the Python programming language and the Flask framework. The government can learn the extent to which the public accepts the policies that have been implemented by utilizing this research. © 2023 by the authors.